Do I need to pay for cancelled lessons?
Lessons cancelled with more than 24 hours notice will not be charged. However, we reserve the right to charge the full lesson fee for lessons cancelled with less than 24 hours notice.
What if we appear to cancel on you regularly?
If we deem that you are frequently cancelling on us, We reserve the right to permanently cease tuition with you. This is so that the tuition slot can be offered to another student and the overall service can maintain its efficiency.
What if my child no longer requires tuition?
If your child no longer requires tuition, please do let us know a month prior to the date you would like sessions to cease. This enables us to plan our availability efficiently. Likewise, if we would ever need to cancel our tuition agreement with you, we will ensure you receive a minimum of a month’s notice.
If your child has completed the exams which they were receiving tuition for, it will be usually assumed that you will be ceasing tuition at that point,unless you indicate that you would like tuition to continue.